Shipping policy

 

At Acting Smarter Now, we are dedicated to ensuring that your orders are delivered to you promptly and efficiently. Below you will find our shipping policy, which outlines important information regarding the processing and delivery of your purchases.

1. Order Processing

  • Processing Time: All orders are processed within [5-7] business days. Orders are not processed or shipped on weekends or holidays.

  • Order Confirmation: You will receive an email confirmation once your order has been processed, including tracking information if applicable.

2. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the shipping method selected and the destination of the order.

  • Delivery Estimates: Delivery times depend on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:

    • Standard Shipping: [5-7] business days

    • Expedited Shipping: [2-3] business days

    • Overnight Shipping: [1-2] business days

  • International Shipping: We offer international shipping to select countries. Delivery times and shipping costs for international orders vary by destination.

3. Shipping Carriers

We use a variety of shipping carriers, including but not limited to USPS, UPS, FedEx, and DHL. The carrier used for your order will be selected based on the best available option for your location and chosen shipping method.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the carrier's website using the provided tracking number.

5. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes.

  • APO/FPO Addresses: We ship to APO/FPO addresses using USPS. Delivery times may be longer for these addresses.

  • International Restrictions: Certain products may not be available for international shipping due to size, weight, or import restrictions.

6. Delivery Issues

  • Lost or Stolen Packages: Acting Smarter Now is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

  • Damaged Items: If your order arrives damaged, please contact us immediately at [Customer Service Email] with your order number and a photo of the damaged item. We will work with you to resolve the issue promptly.

7. Returns and Exchanges

Please refer to our Return Policy for detailed information on returning or exchanging an item.

8. Contact Us

If you have any questions or concerns about your shipping, please contact us at:

Acting Smarter Now
Acting Smarter Now
10153 ½ Riverside Drive #143
Toluca Lake, CA, 91602
customercare@actingsmarternow.com
818-650-0127